FAQs

  • DO YOU HAVE AN EXCHANGE/RETURN POLICY?

You can exchange your Le Ruux shoes within 30 days of receipt ONLY if the shoes are faulty. Your shoes will be considered faulty if they are different from the design you initially ordered or otherwise damaged. This does not apply to colors and leather texture since your actual pair of shoes may look slightly different from the colors you see on the screen.
When exchanging, you will be responsible for one way return postage to our CT location. Please ensure the shoes are in an unworn condition and the keep the original leather packaging box and other ad-ins in the box. This will reduce the weight considerably and make it easier to return. Before beginning the return process, please email: dntseh@gmail.com.
Ps. We do not do refunds, except on unique situations which we will decide on .
  • HOW DO YOU MAKE YOUR SHOES?
Our shoes are handmade with the finest Italian and Spanish leather, in Italy, Spain, and Cameroon depending on the style and materials needed we have specialize craftsmen in each of those places. These craftsmen have years of experience that allows them to create every unique shoe with extreme attention to detail, ensuring each pair is a work of art.
  • WHAT IS A SHOE LAST ?
The shoe last or shoe tree is the shape that your shoe will take. This is based on your preference and our interface will help guide you as to what last you would prefer.
  • WHAT KIND OF LEATHER DO YOU USE?
Our shoes are handmade with the finest Italian and Spanish leather, in Italy, Spain, and Cameroon depending on the style and materials needed.
  • CAN I TRY ON A SHOE BEFORE MAKING A PURCHASE?
Currently no but we are working on ways of making our shoes more available for testing i.e. touching, feeling the texture and examining the quality.
  • WHERE DO YOU SHIP?
We currently ship to the US alone.
  • HOW LONG WILL IT TAKE FOR MY SHOES TO ARRIVE
All our shoes are handcrafted from scratch, which is why we instantly start working on shoes as soon as they are orders are placed. 3-4 weeks is the expected wait time for your shoes.
  • DO YOU PROVIDE EXPEDITED SHIPPING?
Currently, we don’t expedited shipping because most of the time spent is in the making of the shoes, therefore expedited shipping will only cost you more and save very little time. Moreover, shipping is already expedited.
  • SIZING
Select your US Size from the options. However, if you would like a more precise measurement, download our easy to use “Le Ruux Paper” and measure your feet with. Then email us the Length and width of both feet at dntseh@gmail.com, with order number and your shoe would be made to fit perfectly.
  • HOW DO I KNOW MY SIZE?
American Size
  • WHAT SIZES DO YOU OFFER?
US Size 6 – 13.5

  • HOW DO I GET THE PERFECT FIT?

This is easy. Follow these steps:
1. Download and use "Le Ruux Paper" to measure your foot. [Instructions are on the paper]
2. Email us the length and width of both feet at dntseh@gmail.com.
3. Wait for confirmation email and you are all set.

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